New Edge Networks, the business communications unit of EarthLink Inc. (NASDAQ: ELNK - News), said it has completed installation of a managed private network for Integrated Power Services, a national industrial electric motor repair and consulting firm.
New Edge Networks installed, tested and activated within 60 days the 12-site fully managed, private network based on Multi-Protocol Label Switching, or MPLS, technology. Integrated Powers Services, based in Greenville, S.C., tripled its network speed at most locations and improved overall network efficiency for the equivalent cost of its previous network.
Integrated Power Services attributed its speedy and successful network deployment to the allotment of sufficient time for coordinating nationwide installations and a dedicated project manager that New Edge assigns to all multi-site network customers.
“I’ve dealt with many project managers in the past which were forced to operate with limited authority,” said Paul Way, information technology manager for Integrated Power Services. “Our project manager knew what he was doing, knew how to get the right people involved, and had enough authority to make sure the right things happened at the right time.
“New Edge was not the least expensive provider; however, they offered the best overall package that included a fully managed network,” Way said. Previously, Integrated Power Services assigned responsibility for managing its network to two IT staff members now free to focus on other responsibilities.
Integrated Powers Services uses its MPLS network to provide its service centers in 10 states throughout the country real-time access to ordering information, time management and financial systems. This functionality allows Integrated Power Services to quickly respond to customers such as utilities, refineries, and mining companies among other industrial firms.
ACI Telecom Inc., a telecommunications consulting company based in Greenville, S.C., advised Integrated Power Services on provider selection and network design.
New Edge will monitor and manage the MPLS network on behalf of Integrated Power Services under terms of a three-year contract. This agreement includes automatic trouble reporting and ticketing. Integrated Power Services also has access to an online dashboard for monitoring network performance around the clock.
“Highly sophisticated networks that enable businesses to converge numerous applications require special processes and systems for ensuring successful network installation and ongoing maintenance,” said Greg Griffiths, vice president of marketing for New Edge. “We understand that networks are the lifeblood of businesses so everything we do is critical for the success of our customers and our own company.”
Once a network is operational, New Edge also provides ongoing dedicated account management and support for ensuring network stability and reliability.
At any point in time, New Edge is installing as many as 100 different networks of varying sizes for businesses in various industries.
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